The Google IT Support Certificate prepares learners for entry-level roles in IT support, help desk operations, and system administration. This program provides hands-on training in troubleshooting, networking, operating systems, system administration, and IT security – all essential skills for launching a career in tech.
Learners can earn a recommendation of 15 college credits, the equivalent of five bachelor’s-level courses. Graduates who pass the CompTIA A+ certification exams will also earn a dual credential from CompTIA and Google.
No prior experience or technical background is required.
Estimated Time to Complete
Approximately 6 months at 10 hours per week
Why Take This Course?
- Gain Essential IT Skills – Learn troubleshooting, networking, and system administration.
- Hands-On Training – Work with Linux, cloud computing, and command-line tools.
- Career-Ready Certification – Qualifies for entry-level IT support roles.
- Flexible & Self-Paced – Complete the course online at your own speed.
What You’ll Learn
- How to assemble a computer and install operating systems.
- How to troubleshoot IT issues and provide customer support.
- How to set up and maintain networks using DNS, IPv4, and TCP/IP.
- How to configure system administration tools like Active Directory and OpenLDAP.
- How to implement cybersecurity measures to protect systems and data.
Course Modules & Skills Gained
Course 1: Technical Support Fundamentals
- Learn IT basics, including hardware, networking, and troubleshooting.
- Assemble a computer from scratch and install an operating system.
Course 2: The Bits and Bytes of Computer Networking
- Understand network layers, protocols, and cloud computing.
- Learn how to set up and troubleshoot networks.
Course 3: Operating Systems and You – Becoming a Power User
- Navigate Windows and Linux filesystems using command-line interfaces.
- Install and configure software, permissions, and system processes.
Course 4: System Administration and IT Infrastructure Services
- Set up directory services, cloud resources, and server management tools.
- Learn backup and disaster recovery best practices.
Course 5: IT Security – Defense Against the Digital Dark Arts
- Implement network security solutions, authentication, and encryption.
- Develop risk assessment and cybersecurity strategies.
Who Should Enroll?
This course is ideal for:
- Aspiring IT Professionals looking to enter the tech field.
- Students & Career Changers wanting to develop job-ready IT skills.
- Anyone interested in IT support, networking, or cybersecurity.
No prior experience is required – just a willingness to learn!